FAQ
Product Inquires
What materials are used in your crewnecks & trackpants?
Our crewnecks and trackpants are crafted from 100% ethically sourced cotton fleece, ensuring both comfort and durability. Specific material details and certifications, such as OEKO-TEX compliance, are listed under each product for full transparency.
How can I ensure the right fit for my purchase?
Refer to our Size Guide page to ensure the perfect fit.
Do you offer refunds?
Yes, we handle refunds on a case-by-case basis. For damaged, defective, lost, or stolen items, or manufacturing errors, please contact us within 30 days at hello@luxecozies.com for a full refund or free replacement.
We do not offer returns or refunds for size-related errors, but we are happy to provide a replacement with shipping costs covered by the customer. Please refer to our size guide to ensure the best fit before purchasing.
Shipping & Delivery
What are the shipping options available and their timeframes?
We exclusively offer Standard Shipping, priced based on your location. Delivery timeframes vary per product, depending on the shipping origin—United States, Canada, China, or the United Kingdom.
Do you ship internationally?
Yes, we ship globally, excluding specific countries listed on our shipping rates & time page. Refer to this page for estimated delivery times based on your country.
Do you offer free delivery?
Unfortunately, we don't provide free delivery. As a print-on-demand company, third-party shipping partners incur fees, which are reflected in our pricing. These fees ensure the successful and reliable delivery of your purchase.
Sustainability & Ethics
How does Luxe & Cozies ensure sustainability in its production?
We exert full control over product selection and design exclusively for you. Our commitment to ethical sourcing is evident in the meticulous research behind each product's origin. Find detailed sources listed under each product and explore further on our Sustainability Page.
What ethical practices are incorporated into your supply chain?
Our supply chain is built around ethical and sustainable principles. We partner with OEKO-certified suppliers to ensure reduced water and energy usage, zero waste practices, fair wages, and safe working conditions. Each product includes details about its ethicality, and our Sustainability Page provides a deeper look into our partners and processes.
What material is my product shipped in?
Your product is shipped in recycled materials such as polymailers and cardboard, ensuring secure and damage-free delivery. While our packaging isn’t fully eco-friendly due to budget constraints, it is recyclable. Additionally, Luxe & Cozies minimizes waste by only producing items on demand, reducing excess inventory and helping lower your carbon footprint.
How does the Sprout Initiative ensure that trees are effectively planted and sustained with each purchase?
The Sprout Initiative partners with Eden Reforestation to plant mangrove species, keeping costs low through efficient resource management. Transparency is maintained through a tree planting ledger, ensuring accountability for every tree planted. Local employment, written agreements, agroforestry, and community engagement contribute to the survival and success of planted trees.
How much does theGoodAPI donate to its partners?
TheGoodAPI charges $0.50 per tree, with $0.15 going to Eden for planting, $0.17 covering operational costs, $0.15 for Squarespace partnership fees, and $0.03 for credit card fees, totalling $0.50 per tree.
For any further queries, contact us at hello@luxecozies.com